RESPONSE TO COVID-19
Covid-19 has had an obvious and serious effect on everyone’s lives in 2020. The service Kardinia Health provides is essential. Therefore, we are continuing to operate during the pandemic through a mixture of both face-to-face and telehealth.
During the pandemic some services within Kardinia Health multidisciplinary team remain open to provide face-to-face consultations. These include 1:1 physiotherapy, podiatry, diabetes education, and for some GP consults.
For patient and staff safety we have:
- Requested our team has completed training concerning coronavirus and infection management from the Commonwealth Government’s Department of Health.
- Implemented a system requiring our team to report if they are exhibiting coronavirus-like symptoms before attending work.
- Implemented a system requiring patients to confirm they are not exhibiting coronavirus-like symptoms before attending appointments.
- Commenced providing hand sanitiser to our patients on arrival.
- Installed markings on the floor at our reception desks to ensure that patients remain more than 1.5m away from each other and our team at all times.
- Reduced the number of seats in our waiting rooms to ensure there is 4 sqm per person.
- Implemented a system whereby patients that arrive very early are requested to wait in their car and monitor their mobile phone for a text message advising them that their practitioner is ready to see them before returning to our site.
- Reduced the number of seats in our consultation rooms to ensure there is 4 sqm per person.
- Ceased the use of linen.
- Use hospital-grade disinfectant.
- As an alternative to face to face, we have also rolled out Telehealth Consultations which enables you to attend appointments from home or work through video-link via the internet. Telehealth is similar to FaceTime, Skype, Viber and Zoom and allows you to interact with your practitioner visually. They are still effectively able to conduct assessment, diagnoses and treatments. Research has shown Telehealth to be just as effective as traditional in rooms treatments. Telehealth is easy to use, from your phone, tablet or computer and is encrypted for your privacy and safety.
- Medicare rebates are available for appointments with:
- Psychologists, where the patient has a Mental Healthcare Plan from their General Practitioner.
- Allied Health Practitioners (for example, a Physiotherapist), where a patient has a Chronic Disease Management Plan – CDMP (previously, an Enhanced Primary Care Plan – EPC) from their General Practitioner.
Private health insurance rebates may be available for appointments with Allied Health Practitioners. Please contact your insurer for further details.